Serial Numbers (License Keys)

Here's how the normal order process works:

1. Place your order through our website.
2. The website will send you an order confirmation email.
3. Orders are processed usually during our normal business hours.
4. For software upgrade orders, we do validate the old serial number that you supplied, to ensure that the upgrade is being requested by the licensed individual or organization.
5. For new software licenses, there must be clear information as to whom the software is to be registered to.  Incomplete information and unexplained acronyms will lead to a delay in the order processing.
6. For credit card orders, we do our best to process orders the same business day, if received before 4 PM Mountain Time on that business day.  After hours orders will be processed the next business day.  For check orders, we process the order once the payment is received.
7. If you order the software on media, the software serial#(s) will be attached to the packaging of the media and included on your receipt. 
8. For ALL software orders, no matter how you specified for the delivery, when your order is completed, you will receive an order update email with your new serial number(s).  Also, once your order is completed, your serial number(s) will be found in your account's Order History.

Important Notes:

• If you are not receiving emails from our website, check your Junk Mail/Spam folder. Unfortunately, some email providers dump our emails there.  Please check there and add us to your safe sender's list if that was the case.
• We process orders on a first come, first served basis and do so as fast as we can. Calling or emailing us will not get you your serial number(s) any faster. That just slows us down on processing orders.
• Your old serial number will not work in the new version of the software.
• Software serial numbers (license keys) for our products are copyrighted and we retain full copyright legal rights.  Serial numbers must never be posted on the Internet or within documents publicly available on the Internet.

Downloading the Software:

You can download any of our desktop software packages at any time from our Downloads page. The software will act as a demo until you enter your new software serial number.

Instant delivery is for those placing very last minute orders and cannot wait for our normal order process.  Instant delivery is only for new licenses.  It is not available for upgrades.  There is a $10 rush fee included in the cost of an instant delivery software license.

Here's how the instant delivery order process works:

1. Download the software from our Downloads page. The software will act as a demo until you enter your new software serial number.
2. Place your instant delivery order through our website.
3. Pay by credit card.
4. Upon successful payment, the website will send you an order confirmation email.   That email will contain the software serial number.
5. You can also retrieve the serial# through the website, by going to your Order History.  Refer to the Retrieving a Serial Number tab.
6. Install the software and start it up.
7. Enter the software serial number into the software to unlock the features.
8. If you also ordered the software on media, that will usually be shipped by the next business day.

Important Notes:

• If you are not receiving emails from our website, check your Spam/Junk Mail folder. Unfortunately, some email providers dump our emails there.
• Your old serial number will not work in the new version of the software.
• Software serial numbers (license keys) for our products are copyrighted and we retain full copyright legal rights.  Serial numbers must never be posted on the Internet or within documents publicly available on the Internet.

First, why are you needing to retrieve a serial number?  Is it so you can order an upgrade to a newer version of the software?  If so, just go ahead and place the upgrade order and in the box for Old Serial#, put the name for the last point of contact or your organization name and location (for Cub Scout Packs, include the Pack#, Troop# for Boy Scout Troops, etc.).  We'll contact you if we cannot find you or your organization in our records.

Otherwise, here's some things that you can try:

• If the software is still installed on the last computer that it was used on, you can retrieve the serial number from the software itself. Go to the Help menu and select the "About <software name>" option.
• If you (not someone else) purchased the software originally from our website or purchased an upgrade, you can retrieve the serial number(s) through the website using the following steps:
  1. Click on the "Login" link on the navigation menu on the top of the website and log in.  That should take you to the My Account page, where you will see your order(s) listed (newest to oldest).
  2. For instant delivery software orders, you can click on "Instant Delivery Serial#'s" and you will find your serial#(s) there.
  3. For normal software orders, click on the "Actions" button for the desired order.
  4. Select "Order Details".
  5. Scroll down to the bottom of the page.  Down in the "Additional Information" section, for a completed order, you will see your serial number(s) for the software that was ordered, under "Admin Comments".  This assumes that we have already processed your order.
• If someone else purchased the software or upgrade through our website, you can get the account log in information from them and go through the above steps.  Due to privacy concerns, we cannot give you access to an account created by someone else.
• If the software was purchased from one of our dealers, then hopefully you (or someone in your organization) had registered the serial number with us. If so, you can use the Lost Software Serial Number Form to seek further assistance.
• If all else fails, you can use the Lost Software Serial Number Form to seek further assistance.

Note: If the software was purchased from one of our software dealers and the software serial number was never registered with us, then you will need to provide proof of purchase in order for us to help you.